Tightlog Support

Send us a message and we will get back to you. Everything reaches a real inbox, usually answered within a couple of days.

You can also email support@tightlog.com directly.

Before you write

Refunds and subscriptions. Purchases are handled by Apple, not by us, so refunds go through Apple or Google. On iOS use reportaproblem.apple.com. To cancel, open your App Store account settings - deleting the app does not cancel a subscription. Full detail is in the Terms of Use.

Restoring after a new phone. Tap Restore Purchases on the paywall to get your subscription back. Your logbook should come back from your recovery code, under Settings > Data & backup. If you have lost the code and had cloud backup on, email us from the address on the account - we can help as a last resort once we have verified you are the account holder. Without cloud backup on, we hold nothing and cannot restore a lost code.

Your data. To request a copy of your personal data or ask us to delete it, email us from the address on the account and we will respond within one month. See the Privacy Policy.

Reporting content. Any shared catch can be reported from in the app, and you can block an angler from there too. If you would rather tell us directly, use the form above and pick "Report content or an angler" - we review reports and remove anything breaking the rules, normally within 48 hours.